Good shipping can be one of the things that makes or breaks a company’s reputation. In the early days of your start up, you need to make sure that you are delivering the best customer service that you can, and shipping can be a big part of this. Here are some of the things that you need to think about if you want to streamline your shipping processes.
Find the Right Delivery Partner
The right delivery partner will be one who is of a reasonable cost, but still able to deliver your goods to a high standard. There are so many companies out there that are willing to cut their standards if it means that they can offer customers a low price. However, this never works out well. It is not uncommon to find customers complaining about a poor service from the delivery partner, and it could be something that even convinces them to not use your company for as long as you work with that partner.
You can often find that customers do not mind paying more for shipping if it means it gets to them safely. Even offering something like tracked shipping through a trusted delivery partner will help to satisfy them. If they do approach with an issue, try to help as much as possible rather than just pointing them to the delivery partner.
The length of time between the order being received and it heading out to be delivered should be as short as possible. Making use of automated packing machines such as those from Blueprint Automation can be a great help here. Using a packing machine means that you will be able to create and send out properly packaged goods in a much short time compared to if you were hand packing.
The right industrial packaging machines can even be used for years to come. This could be an investment that lasts you for many years to come, especially if you buy from trusted packaging machine manufacturers. Choosing the right machinery to speed up and improve the efficiency of certain operations is key, and packing can be a great area within your business to focus on to achieve these goals.
Calculate Tax at Checkout
If you ship internationally, there is a good chance that your packages could be hit with import fees by the various customs agents of the countries that you are shipping to. This can be extremely difficult to overcome, especially if the package gets delayed for a long time. Customers can quickly become frustrated by this, and you could run the risk of losing them, just as you can with the delivery partners.
By charging your customers for tax at the checkout, you will be able to pay it as the package ships. This means that you should be able to avoid anything getting help up unnecessarily, and the package itself should be with the customer much faster than if it had to be held by customs, and the customer themselves would have had to deal with the fee.
Whether you are tracking down the right delivery partner or switching to a new form of industrial packaging, you need to make sure that every aspect of the shipping process is handled correctly. Long shipping times can cause customers to become very impatient, especially if they are eagerly anticipating the arrival of your products. Take the time to research what you can do to make shipping as streamlined a process as possible. It might be easier than you think to change some things up and make it a better operation for both your business and your customers.