Unified communications have been around for a number of years now and thousands of businesses have seen their benefits. So, why should you consider using unified communications in your business?
What are unified communications?
Multiple media are used to communicate. Consumers and businesses are using PCs, mobiles, and fixed phone lines. When communications are unified, one provider is used for all of these channels of business communication.
When communication is unified, what are the benefits?
On a day-to-day basis, unified communications streamline the process of getting messages delivered. Here’s how businesses are typically impacted:
Lower Administration Requirements
Only a single provider is needed with unified communications. This translates into fewer bills, contracts, technical support teams, and account managers to deal with.
With a single point of contact for all communication needs, the administration of communications is simplified.
Increased Productivity And Efficiency Levels
When communication portals are unified, simple work tasks become much simpler to perform and the job is much easier to do. No matter where an employee is, their calls can come directly to their computer phone application, their mobile, or their desk phone. When catching an important business call is vital, it’s easy to see how unified communications helps.
Voicemail and fax are now out of date. Dialling a phone number to retrieve a voice message or heading to the fax machine to receive a piece of paper are no longer necessary. Using Blueface, people can simply head to their email to pick up an audio file of the voicemail or look for the fax in PDF form.
This ability to readily access documents means that employees are no longer tied to their desks. IT departments no longer have to set up special equipment for employees working remotely from home or from a hotel during business travel. Phones are connected directly to the cloud used by the company.
Integrating various communications platforms for unified communications is done using voice over Internet protocol (VOIP). In the past, traditional telephone lines were set up using phone lines provided by the telephone service in the area and use of these analog lines was available as a monthly rental.
Because these lines are no longer needed, they no longer appear on the monthly bill which substantially lowers the cost of operation for most businesses. In fact, small businesses often report up to a 40% savings when they switch to unified communications.
Only One Inbox
Using just one inbox, all kinds of communications and messages can be delivered. This simple fact reduces the complexity of the communications systems and makes it more flexible for its users as well as simpler for administrators to maintain.
Communication Is More Efficient
Because users always have access to all methods of communication, it is much easier for them to manage, forward, and share pertinent items. They get the opportunity to choose the methods that are most effective and convenient for them.
No matter what type of device a user has or where they are located, they can always access their communications. These alternative methods allow them to dictate email or hear their voice mail because all communication methods have been merged.
Note: This is a guest post.